Solving an issue at work can be one of the most daunting experiences, and often it’s difficult to know where to start. Our best piece of advice is to get in touch with us for some guidance; but if you’re feeling brave, here are some tips for solving work issues to get you started:

1. Know the difference between an honest mistake, and someone willingly breaking the law.

Try communicating with your employer, and try get to the bottom of things yourself. Don’t jump to conclusions. 

2. Talk to your employer about any issues in a calm, collected manner.

Sometimes an employer doesn’t know anything is wrong unless you tell them. Your employment agreement requires you to communicate with your employer yourself before taking any further steps.

3. If you can’t solve the issue yourself, talk to someone else who can.

This will usually be a manager, supervisor, business owner, or HR department; and can also be an advocate from somewhere like the YWRC. You can talk to them confidentially about your issues and what steps you have taken so far to resolve them. – They will also want to know a timeline of dates and events to assist in their investigation.

4. Work with your supervisor/advocate to resolve the issue.

It’s important to be honest, and open to realistic solutions, even if you’re feeling emotionally strained.

5. Be patient.

Things like investigations of misconduct can take some time depending on who is involved and how easy they are to communicate with. Follow up regularly, but take it in your stride when things don’t move as quickly as you want them to.

6. Official complaint to the Employment Relations Authority.

You can only undertake a Personal Grievance (the name for an official complaint to the Employment Relations Authority) once you have completed all of the above steps AND your employer hasn’t taken appropriate steps to resolve the issue. If your boss is playing ball, and doing everything they can to help, your best bet is to stay in communication with them. Basically COMMUNICATION IS KEY.

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